Getting work done
Unless you have a reasonable working knowledge of building construction it would be advisable before any work is started to obtain appropriate professional advice which is relevant to the building work you want to carry out (from an architect, a structural engineer, a building surveyor, a heating engineer or a replacement window specialist).
As this is one of the biggest investments you are likely to make you should thoroughly check out any builder or professional before employing their services. Here are some things you should consider doing:
For larger projects consider employing a professional building firm or an established practice of architects or surveyors to advise you.
Discuss fully the extent of your requirements with your professional; for example does it involve the preparation of plans only or is site supervision part of the package.
Remember Building Control only monitors the work at key stages and only enforces a minimum level of compliance. It should not be relied on to provide quality control checks.
If you consider your job too small that you don't require a professional, get advice from someone in the industry who you know and trust.
Always obtain quotations (at least three) and have them checked. Don't automatically go for the cheapest quote.
Ask questions of the builder:
- Where have they worked before?
- Are they happy for you to see the work?
- What is their expertise in the particular project you intend to carry out?
- How do they want to be paid: on completion or in stages? - never pay out large sums in advance.
- Can they supply references from satisfied clients?
- Are they happy to accept a retention clause?
- Will they give you a final completion date?
- Will they accept a penalty clause on failure to complete in time?
- Will they agree to independent arbitration should you have any dispute?
Finally reassure yourself by checking out the builder's work, references and other aspects, like work habits, with previous clients.
Trustmark
If you don't feel happy asking these sorts of questions then you could consider looking for the TrustMark logo. TrustMark is a new scheme supported by the Government, consumer groups and the building industry to help you find reputable firms to do repair, maintenance and improvement work in your home or garden.
If a firm displays the TrustMark logo you know that a trade association or other certification organisation that has been approved has checked the firm and found that it meets certain standards the Government has set. To find out more please visit www.trustmark.org.uk 
